Delivery & Returns

Thank you for choosing Kuzu Market. We are committed to providing you with a seamless shopping experience while adhering to the highest standards of customer satisfaction and compliance with UK trading regulations. Please take a moment to review our Delivery and Returns policy outlined below.

Delivery Information

1. Dispatch Time: We strive to dispatch orders within 1-2 business days of receiving them. Please note that dispatch times may vary during peak seasons or holidays.
2. Delivery Methods: We offer a range of delivery options to cater to your needs. These options may include standard, express, and tracked services. The availability of delivery options may vary based on your location.
3. Delivery Timeframes: Estimated delivery times will be provided during the checkout process based on your chosen delivery method and destination. Please be aware that these are estimates and actual delivery times may vary due to unforeseen circumstances.
4. Shipping Charges: Shipping charges are calculated based on your delivery address and the chosen delivery method. The applicable charges will be displayed during the checkout process.

Returns & Refunds

1. 30-Day Return Policy: We understand that sometimes products may not meet your expectations. You have the right to return most items within 30 days of receiving your order. To initiate a return, please contact our Customer Service team or follow the instructions on our website.
2. Return Conditions: Returned items must be in their original condition, unused, and in their original packaging. Please include all original tags, labels, and accessories. Items showing signs of use, wear, or damage may not be eligible for a full refund.
3. Return Process: To initiate a return, please contact our Customer Service team to obtain a Return Authorization (RA) number. This number must be included with your returned items. You are responsible for the cost of return shipping, except in cases where the item received was incorrect or faulty.
4. Refunds: Once we receive and inspect the returned items, we will process your refund. Refunds will be issued using the same payment method used for the original purchase. Please allow up to 14 days for the refund to reflect in your account.
5. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our Delivery and Returns policy, please don’t hesitate to contact our Customer Service team. We’re here to assist you and ensure that your shopping experience with Kuzu Market is a positive and compliant one.

Disclaimer: This page is provided for informational purposes and is not a substitute for legal advice. While we strive to provide accurate and up-to-date information, it’s important to consult relevant legal resources or professionals to ensure compliance with UK trading standards and regulations.